Industries we serve includes
Retail/E-commerce
Restaurants
Financial Services
Healthcare
Consumer Products or Services
Grocery
Fast Casual Dining
Golden Age Shoppers
We Model, Measure and Manage the Customer Experience across your Web and Online properties
Your internet and online website(s), whether they be informational, transactional, social, ecommerce-based or customer service oriented, are likely one of the fastest growing customer interaction channels for your organization.
Our Online and Website Mystery Shopping solutions can help you continuously and accurately understand customer inquiries, website perception and interaction, as well as service support and response times across your online properties, including omni-channel initiatives.
A thoughtfully designed online and website Mystery Shopping program can support a variety of internal stakeholders in understanding and improving those elements of the customer experience and brand performance for which they are responsible: